sutton050

You know that moment in Misery where Annie (played by the excellent Kathy Bates) raises the lump hammer to Paul (James Caan's) ankles?  That hopeless moment, where you know what's coming, and she's determined this is the best, and he's helpless to change things.... Yeah, his feeling at that moment is the same feeling I get whenever I try to solve my service problems with Virgin Media.  I've tried in the phone centre, they either won't talk to me, or deny I'm an account holder - the account being in my wifes name, but I'm a registered up user of the account etc etc.... Or they simply deny there's an issue.... "I can ping you now sir".... Really, a few ICMP packets get through and you think it's a-okay do you? Or I get told, reboot your superhub... Or variously asked "are you on wifi or wired"... It makes no difference when the speed recorded by either is less than 2mbits!!! And I've just been told in a reply on twitter &quo

I'm continuing to have my issues with Virgin Media, let me explain.  Last month I came to them asking to remove the superfluous junk offering items, as I was simply paying more for items I didn't use, want nor need. They could not help, in fact they flat refused to, so I cancelled 66% of my services off completely, TV, Phone all gone and never ever to return - well done them... The next item was the 200mbit broadband I was paying for, below is a historic speed test I carried out a lot, as you can see I never, ever, got near 200Mbit, but I always got over 50Mbit... Being quite a logical person therefore, and based on this evidence, this proof I had for myself, I downgraded the internet from the Vivid200 to Vivid50, i.e. 50mbit... Yeah, save money, it can do 50 mbit easy, right... Right... RIGHT?..... WRONG. This is tonight's speed test... Last night it was slower than that, I had a download speed of 1.22mbit, and upload of 620K. Yeah, rocking the 1990's internet speed. A