sutton050

It has been just under a month since I started to measure my internet connection speed, I've been paying for 50Mbit, and receiving pittifully less at all times of the day, and huge dips during what is tabbed the "peak time".  We get massive slow-downs whilst streaming - constantly - opening say ITV player and then opening a web-site for wikipedia totally freezes the player until the whole wikipedia page has loaded - remember wikipedia is mainly text, there's very little media data being exchanged, but the player is just cut off; it's dreadful. There's no reason for this, when I was paying for 200Mbit I was receiving around 33-36MBit at all times, so deciding to pay for only 50Mbit I was to save money and still get this speed I had had - since I never ever got more... But it seems this is totally beyond Virgin Media, they're playing speed throttling shenanigans .... However, the clever chaps at Andrews and Arnold engineering might just have the solution for...

You know that moment in Misery where Annie (played by the excellent Kathy Bates) raises the lump hammer to Paul (James Caan's) ankles?  That hopeless moment, where you know what's coming, and she's determined this is the best, and he's helpless to change things.... Yeah, his feeling at that moment is the same feeling I get whenever I try to solve my service problems with Virgin Media.  I've tried in the phone centre, they either won't talk to me, or deny I'm an account holder - the account being in my wifes name, but I'm a registered up user of the account etc etc.... Or they simply deny there's an issue.... "I can ping you now sir".... Really, a few ICMP packets get through and you think it's a-okay do you? Or I get told, reboot your superhub... Or variously asked "are you on wifi or wired"... It makes no difference when the speed recorded by either is less than 2mbits!!! And I've just been told in a reply on twitter ...

I'm continuing to have my issues with Virgin Media, let me explain.  Last month I came to them asking to remove the superfluous junk offering items, as I was simply paying more for items I didn't use, want nor need. They could not help, in fact they flat refused to, so I cancelled 66% of my services off completely, TV, Phone all gone and never ever to return - well done them... The next item was the 200mbit broadband I was paying for, below is a historic speed test I carried out a lot, as you can see I never, ever, got near 200Mbit, but I always got over 50Mbit... Being quite a logical person therefore, and based on this evidence, this proof I had for myself, I downgraded the internet from the Vivid200 to Vivid50, i.e. 50mbit... Yeah, save money, it can do 50 mbit easy, right... Right... RIGHT?..... WRONG. This is tonight's speed test... Last night it was slower than that, I had a download speed of 1.22mbit, and upload of 620K. Yeah, rocking the 1990's internet speed. A...

So, in a prior post I made you aware of the situation with myself and Virgin for my services, well... Whilst talking to them they wanted me to give them the "First and Fifth" letter of my security password... I apparently got this wrong.... "Give me the fourth and the eight".... I apparently got this wrong.... "Just give me the password...." No. This is terrible security, and I said this to them, I asked if they can see my password "yes".  So their system stores my password, in plain text. I said to the chap "This should be stored as the salted hash of the password, not the actual password, and you should not use it as part of my accessing the account over the phone".  This is the password to access your account, your VirginMedia e-mail, basically everything. Now, I don't know if this guy was fishing for my whole password bit by bit, or whether he was genuinely looking at the whole thing and just asking for letters, of if he just h...

I've had my broadband with only two companies in twenty years, NTL and then Virgin whom bought NTL.  I've had them at three addresses and never had cause to really complain, sure for a while I had a junction box which would fill with water whenever it rained, so cutting me off, but they sorted that quickly enough. However, for the last year I've paid for 200mbit speed, super speed, being who I am I immediately started to monitor the speed, and initially I did get around 198mbit download speeds with a constant 12mbit up. Unfortunately over the last four months that speed has dropped off and off, so much so that my automated server started to report 4mbit.  I tweeted VM about this, of course I received the standard line that this was my equipment.  I called them about it and was told that "over wifi you get much less download speed than you pay for", except I'm using Cat 6 over a gigabit LAN... "Cat what?" the operator asked, as I was simply no longer ...