sutton050

You know that moment in Misery where Annie (played by the excellent Kathy Bates) raises the lump hammer to Paul (James Caan's) ankles?  That hopeless moment, where you know what's coming, and she's determined this is the best, and he's helpless to change things.... Yeah, his feeling at that moment is the same feeling I get whenever I try to solve my service problems with Virgin Media.  I've tried in the phone centre, they either won't talk to me, or deny I'm an account holder - the account being in my wifes name, but I'm a registered up user of the account etc etc.... Or they simply deny there's an issue.... "I can ping you now sir".... Really, a few ICMP packets get through and you think it's a-okay do you? Or I get told, reboot your superhub... Or variously asked "are you on wifi or wired"... It makes no difference when the speed recorded by either is less than 2mbits!!! And I've just been told in a reply on twitter ...

I've had my broadband with only two companies in twenty years, NTL and then Virgin whom bought NTL.  I've had them at three addresses and never had cause to really complain, sure for a while I had a junction box which would fill with water whenever it rained, so cutting me off, but they sorted that quickly enough. However, for the last year I've paid for 200mbit speed, super speed, being who I am I immediately started to monitor the speed, and initially I did get around 198mbit download speeds with a constant 12mbit up. Unfortunately over the last four months that speed has dropped off and off, so much so that my automated server started to report 4mbit.  I tweeted VM about this, of course I received the standard line that this was my equipment.  I called them about it and was told that "over wifi you get much less download speed than you pay for", except I'm using Cat 6 over a gigabit LAN... "Cat what?" the operator asked, as I was simply no longer ...